Cancellation & Refund Policy

AIGeneratedInfographic.com believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting our customer support team at [email protected]. Upon cancellation:

• You will continue to have access to your subscription benefits until the end of your current billing period.
• Your subscription will not automatically renew after the current billing period ends.
• We do not provide partial refunds for unused portions of your current subscription period.

Refund Eligibility

We offer refunds under the following circumstances:

• 14-Day Money-Back Guarantee: If you are not satisfied with our service, you may request a full refund within 14 days of your initial subscription purchase.
• Service Unavailability: If our service experiences significant downtime (more than 24 consecutive hours) or if critical features are unavailable for an extended period, you may be eligible for a partial refund proportional to the affected time period.
• Duplicate Charges: If you were charged multiple times for the same subscription, we will refund the duplicate charges in full.

How to Request a Refund

To request a refund, please contact our customer support team at [email protected] with the following information:

• Your account email address
• Date of purchase
• Reason for requesting a refund
• Any relevant details or documentation supporting your request

Payment Processing

AIGeneratedInfographic.com uses Paddle as our payment processor. All subscription payments and refunds are processed through Paddle. Please note:

• Refunds will be issued to the original payment method used for the purchase.
• Depending on your payment method and financial institution, refunds may take 5-10 business days to appear in your account.
• For questions regarding payment processing, you may also contact Paddle directly through their support channels.

Exceptions

Refunds may not be available in the following cases:

• Requests made after the 14-day money-back guarantee period has expired
• Accounts that have violated our Terms of Service
• Accounts that have previously received refunds for prior subscription periods
• Promotional or discounted subscriptions specifically marked as non-refundable

We reserve the right to make exceptions to this policy at our discretion. If you have any questions about our Cancellation & Refund Policy, please contact us at [email protected].